TERMS OF SERVICE

Whether you are at the point of considering our services or if we have been serving you and your family for some time, we're glad you're here! Our professional relationship with you is very important to us, and we consider working in your home a true privilege. While Om Green Cleaning, LLC aims to be flexible and accommodating, we also understand the need for general Terms of Service to ensure that we are all in agreement regarding our mutual responsibilities. Please know we are always just a phone call (or text, or email) away if you would like to discuss any potential concerns or special accommodations.

PAYMENT

Our cleaning services are based on the rate of $45/hour for homes that fall within a 20 mile radius of our business address in Carleton, MI. That's more than 18% off for staying local! Homes that fall outside our service area are based on the rate of $55/hour and will be considered on a case-by-case basis. For all Deep Cleans (Initial, Seasonal, Move in/Move out), an agreed-upon estimate will be determined prior to the clean. For Regular Maintenance Cleans, Rotating Deep Cleans, and Vacation Rental Cleanings, once we have deep-cleaned your home and have a sense of your home's needs, recurring cleans will be an agreed-upon charge per job.

Payment is due on or before day of service. A 50% deposit is required for all first-time clients, and a valid credit/debit card must be on file in order to schedule services. We accept all major credit cards, PayPal, Apple Pay, cash, or check. Payment can easily be made through one of the following:

Invoice Link: You can use the link included on your invoice to pay by credit card, PayPal, or Apple Pay.
Credit Card On File: Our office can charge your card upon service completion and email a detailed receipt. This option is especially convenient for recurring cleans.
Cash or Check: You can give cash or check directly to your cleaner. If you will not be home at the time of cleaning, please leave payment on the kitchen counter. If we arrive and there is no payment, we will contact you for alternate payment arrangements. If we are unable to contact you, we will need to reschedule your appointment and you will be charged a $75 inconvenience fee. Please make checks payable to Om Green Cleaning, LLC. There is a $35.00 processing fee should a check be returned. You will receive a detailed email receipt.

CANCELLATION

Since cancellations can result in big losses for our small business, we count on our clients to follow through once they are scheduled. To avoid any losses, cancellations must be communicated to us at least 24 hours before your scheduled service. Cancellations can be made by phone call or text to 313.715.5000 or email office@omgreencleaning.com. Cancellations communicated less than 24 hours prior of your scheduled service will result in the following:

Initial/Deep Clean Clients: Client forfeits deposit.
Routinely Scheduled Clients: We understand that unforeseen circumstances do come up, so a very occasional cancellation is understandable, and we can hopefully work to get you on the schedule later that same week. If that is not possible, the cost for the following visit will increase by 35% to cover the required additional cleaning time. For cancellations that occur with any regularity, your card on file will be charged 35% of the cost of the missed visit and the cost for the following visit will increase by 35% to cover the required additional cleaning time.

REMINDERS & ARRIVAL TIME

As a courtesy, a reminder text will be sent to primary client 48 hours before all scheduled services. Your appointment time is our planned arrival time. Because of possible traffic or other issues beyond our control, please be prepared for us to arrive up to 10 minutes before or 10 minutes after our scheduled time.

ACCESS TO PROPERTY

On the day of our visit, please review each item below to ensure your cleaner will have no issues with entry. If we are unable to access your home, we will attempt to reach out to you for assistance. If the issue cannot be resolved within a reasonable amount of time, a $75 inconvenience fee will be charged to your card on file and the cleaning will need to be rescheduled.

Driveways & Walkways: On the day of our visit, please make sure driveways and walkways are clear and accessible, including snow shoveling and/or salting as necessary. If our cleaner cannot safely reach your doorstep, we will not be able to provide services.

Home Entry: We aim to make entry safe and manageable for everyone by offering the following options:

Client provides copy of housekey to be kept locked and secured in our office when not in use
Client discloses where concealed house key is located. Key will be left on kitchen counter before leaving
Key lock box (we can supply one for $30.00 on our first visit for you to keep) with passcode safely stored for cleaner use
Home security key pad system - We safely store passcode for cleaner use
Client will be home to grant entry

Security: We strongly suggest dis-arming your security system on the day of your cleaning. If this is not possible, we can keep your security code safely stored, but we cannot be held responsible for any false alarms or other alarm-related complications.

PETS

Believe me when I say that here at Om Green Cleaning, we LOVE animals, and seeing our clients' animals is one of the highlights of our day! If your pet is comfortable and friendly with strangers, and isn't excessively protective of your home, feel free to let them roam the house on the day of our visit. If they tend to be stressed with strangers or have a strong protective instinct, however, it might be a good idea to keep them in a secure place such as their crate on the day of your cleaning. If you have concerns about how your pet will respond to our visit, please let us know in advance. We'll be happy to arrive a little early to have some time for us to get to know each other :) Overall, we want to do whatever is safest for your pet, our cleaners, and you. If you do choose to let your pet roam during our visit, please know that we cannot be held responsible if they escape as we are coming or going.

FIRE ARMS

If you have firearms, they are required to be stored and locked away before our arrival. If a gun is visible, but not stored and locked away, we will not clean the house and a $75 cancellation fee will be charged to the credit card on file.

SERVICE QUALITY GUARANTEE

Om Green Cleaning, LLC strives to consistently provide outstanding cleaning services for our clients. If you are unhappy with any aspect of our service, please notify us within 24 hours. If the issue is the quality of our cleaning, we will be happy to arrange a time to come back out to make things right at no additional charge, with an additional 1/2 hour of cleaning time for your inconvenience. If we do not receive notice of an issue within 24 hours of your service, or if you decide to correct the issue yourself, we will not be able to correct the problem and there will be no inconvenience compensation.

INCLEMENT WEATHER

As you know, Michigan winters can be brutal and dangerous, especially in terms of driving. In the event that there is a weather advisory expected on your scheduled cleaning day, our office will determine whether or not driving will pose a safety risk to our cleaners, and cleanings may be cancelled. We never want to jeopardize the safety and welfare of our staff. If we do have to cancel, we will reach out to you as soon as possible and work to get your service re-scheduled.

SCOPE OF SERVICE

Throughout our service, the only thing required from you is the availability of water and electricity, and a home temperature of 70 degrees or lower.
To ensure the best quality service, and for the safety of you and our staff, we use only our own eco-friendly supplies and tools, with one exception: We come prepared with quality vacuums with HEPA filtration, but we can use your vacuum upon your request. In such cases, we release all liability for any damage incurred to your vacuum or property as a result of your request.
If, upon arrival, your cleaner observes that the information provided on the estimate request form (ie. level of cleanliness, number of pets, etc.) differs from the actual condition of your home, the cleaning cost will be adjusted and your consent will be obtained before we initiate cleaning.
Anything that falls outside of our agreed upon scope of work (ie. added rooms, interior refrigerator, etc.), will be considered an add-on and will include additional fees. Since we cannot always guarantee time in our schedule to accommodate these unplanned "extras", we encourage you to reach out at least 48 hours ahead of time and we will be happy to schedule additional time.
Cleaning is done assuming all surfaces are sealed (i.e. countertops, floors, etc.). If you are aware of any surface that is not sealed, please notify us so we can plan our cleaning regimen accordingly.

SERVICE LIMITATIONS

Since cleaning is such physical work, thermostats cannot exceed 70 (preferably lower) on cleaning days.
We cannot move heavy or large furniture, but will make every effort to reach under, over, and behind such items with a vacuum extension.
Our cleaners come with a step stool and cannot clean or vacuum beyond the safety of their comfortable reach.
We will provide light straightening, but if areas are excessively cluttered we will have to clean around those areas and you will be notified.
Service does not include the removal of oil, paint, varnishes, or other such substances, and does not include carpet or rug cleaning.
Areas in the home that have the potential to be considered bio-hazards will not be cleaned. Bio-hazards include, but are not limited to, human, pet, and pest waste and bodily fluids (including litter boxes and animal cages), and mold. We cannot clean a home that has any type of insect or rodent infestation until the problem has been resolved. This includes, but is not limited to, ants, termites, roaches, fleas, bed bugs, and mice.
See our list of specific Services Not Available.

RECTIFICATION FOR DAMAGE/LOSS

While we do our very best to handle everything in your home with care, accidents do happen. Our general liability insurance provides protection for both you and us, and is used for replacement or repair. All items of value that are non-replaceable, one-of-a-kind, collectors' items, trophies, discontinued patterns, family heirlooms, and high cost, delicate items must be disclosed to Om Green Cleaning, LLC. These items cannot be cleaned due to insurance regulations. Om Green Cleaning, LLC will not be liable for the above items if they are not disclosed on the Client Information Form. Om Green Cleaning, LLC will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, cabinet-mounted appliances, and household accessories. Any damage/loss must be reported within 48 hours of your most recent clean, after which time client assumes liability. Om Green Cleaning, LLC will not be responsible for any damage incurred during the process of removing, hanging, or cleaning blinds.

Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:

Client hereby releases Om Green Cleaning from all liability arising out of cleaning these items. Client understands that he/she/they is/are completely responsible for repairing or replacing any damaged item or items even if Om Green Cleaning may have caused the need for repair or replacement.

TERMINATION OF SERVICES

We absolutely love being able to provide a useful service to our community, and hope to build long-term working relationships with all of our clients. We also understand that life circumstances can and do change all the time. This is why we have forgone service contracts to settle on the simplest of termination policies: Either party may discontinue services at any time, for any reason. Relevant cancellation fees may apply.

HELP US HELP YOU!

Here's a "short list" of things you can do that will have a big impact on how well we can perform our job and give you the best possible clean:

Leave the house unoccupied during the time of cleaning, if possible. This helps to minimize distraction and maximize efficiency.
Take just a few minutes to pick up as much as you can before we arrive. From dishes throughout the house to toys on the floor, having these items cleared away allows us to perform a more detailed clean.
To help minimize the potential for damage, we kindly request that you secure or safely stow precious items or valuables prior to our visit.
Set your thermostat to a temperature not exceeding 70 on cleaning days.
Crate your pet(s), if necessary.
Safely stow fire arms.
Make sure your cleaner will have access to your home. Turn off alarm systems.
Communication is key! Our goal is to be clear, fair, and transparent in all aspects of our service, so please feel free to reach out at any time with any questions/concerns.